Microsoft Dynamics CRM in Australia

The Microsoft Dynamics CRM sample data VPC differentiation disk adds demonstration data and other demo-related content to the Microsoft Dynamics CRM 4.0 RTM Virtual Machine. The Microsoft Dynamics CRM 4.0 Virtual Machine is required before applying the ‘Diff’ disk and is separately downloadable (see below for that link). Use this file in conjunction with the RTM VPC to give effective demos of Microsoft Dynamics CRM 4.0.

Microsoft Download Centre  Diff File Link

http://www.microsoft.com/downloads/details.aspx?FamilyId=B780B7EA-D7D5-44C5-BB9D-B7B87B4A3A62&displaylang=en

Microsoft Dynamics CRM RTM VPC Link

This is the link to the Microsoft Dynamics CRM RTM VPC which was originally released in January 2008. The Diff File assumes that this is available.

http://www.microsoft.com/downloads/details.aspx?FamilyID=dd939ed9-87a5-4c13-b212-a922cc02b469&DisplayLang=en

Cheers, Ross

Microsoft is happy to announce availability of the Microsoft Dynamics CRM 4.0 Management Pack for MOM 2005 which can help administrators centrally manage the CRM server application, its component services, and the servers on which they run. Administrators can tune the pack for their deployment needs to respond quickly to critical events and key performance indicators to proactively maintain and reduce resolution times for any issues that may affect overall availability and performance of the CRM system.

Feature Bullet Summary:

• Monitors the availability and health of the following component services:
  • Microsoft Dynamics CRM Asynchronous Processing service
  • World Wide Web Publishing
  • Microsoft Dynamics CRM Deletion service
  • Microsoft Dynamics CRM databases
• Monitors the availability and health of the following application components and functionality:
  • Deletion of deleted records
  • Operability of ISV plug-ins
  • Web application requests processing, SOAP exceptions, and unexpected failures
• Detects brute-force attacks and denial of service attacks.
• Monitors the performance metrics of the following components:.
  • Web application requests processing
  • Database query processing
• Monitors the system for configuration-related failures.

Download Link: http://www.microsoft.com/downloads/details.aspx?FamilyId=2E2B747D-1947-474C-91C6-246348871174&displaylang=en 

System Center Operations Manager 2007 Note: It is possible to import a MOM 2005 management pack however an additional step is required in SCOM2007 for backward compatibility.  Please see the following link for additional information:

• OpsMgr 2007 MOM 2005 Backward Compatibility MP Update: http://www.microsoft.com/downloads/details.aspx?FamilyId=655CDD06-861E-4342-99B2-8A81E09F6546&displaylang=en

Cheers, Ross

This video montage showcases Microsoft Dynamics CRM 4.0 launch customers telling their story of how CRM 4.0 is helping their business. Customers highlighted in this video are:

• Renault Netherlands
• Nortel Networks
• Dallas Cowboys
• Mitsubishi Caterpillar Forklift Europe

 
Video: Microsoft Dynamics CRM

Cheers, Ross

Ben Riga demonstrates CRM Online (formerly CRM Live) during Kurt DelBene's keynote at Office Developers Conference (ODC) 2008. February 11, 2008.

The 8 minute video showscases the powerful application development platform capabilities of Dynamics CRM 4.0.

   
Video: CRM Demo during Kurt DelBene's keynote at Office Developer's Conference

Cheers, Ross

Here is a great article written by my boss, James Simpson. James is the director of the Dynamics business in Australia. IT News Australia has just published this article on key considerations when implementing a CRM system and the article discusses local customer examples, like mid-market manufacturer Imaxeon. They switched from Salesforce.com to Microsoft Dynamics CRM 3.0 a couple of years ago. They are about to upgrade to CRM 4.0 and have realised great business benefits from their Dynamics CRM implementation.

Read on at: http://www.itnews.com.au/Feature/4556,guest-column-implementing-the-right-crm-system.aspx 

Well done James! Hopefully this guest column will see you as a sought after publisher!

Cheers, Ross