Microsoft Dynamics CRM in Australia

CRM @ Tech.Ed Australia 2008

Mon, 25 Aug 2008 07:15:14 GMT

Here is the Microsoft Dynamics CRM 4.0 content that will be presented at Tech.Ed 2008 in Sydney next week (September 2 – 5). I know some of you keen to understand about quality learning opportunities for Microsoft Dynamics CRM 4.0 in Australia.

Visit the Tech.Ed web site for more information: http://www.microsoft.com.au/teched/

DEV380 Creating Composite Applications with Microsoft Dynamics CRM

Wednesday, 3-9-2008 17:30 - 18:45, Parkside G07

Speaker(s): Guy Riddle

Level: 300 - Advanced

Session Type: Breakout Session

Microsoft Dynamics CRM is a powerful customer relationship management solution built from the ground up using Web services and the Microsoft .NET platform. Not only does Microsoft Dynamics CRM provide a seamless user experience based in Microsoft Office, but it can be integrated with Microsoft Office SharePoint, .NET Framework-based applications, Windows Presentation Foundation, Windows Workflow and other technologies to provide comprehensive user solutions. This session aims to improve your understanding of how Microsoft S=Dynamics CRM is designed as a configurable and extensible business application platform that can utilise these technologies.

DEV385 Building SaaS and On-Premise Line-Of–Business Applications with Microsoft Dynamics Application Development Platform

Friday, 5-9-2008 8:30 - 9:45, Parkside G07

Speaker(s): Guy Riddle

Level: 300 - Advanced

Session Type: Breakout Session

A key element of Microsoft Dynamics CRM is its ability to function as a flexible, robust platform for building applications that can help meet the unique needs of many different organisations. This session drills down into application design areas, such as User Interface Management, Business Logic Design and Application Data Modelling. Provides insight into the possible benefits of using a platform like Microsoft Dynamics CRM to accelerate your application development effort in delivering business applications either on-premise or SaaS.

Cheers, Ross

Upcoming CRM 4.0 Training Courses in Melbourne

Thu, 21 Aug 2008 06:38:32 GMT

New to Microsoft Dynamics? Need to ramp up quickly? Have certification exams to pass?
Attend the Microsoft Dynamics CRM 4.0 Certification Training for Applications(#8913), Customization (#8912), or Installation & Deployment (#8911) and you will receive the in-depth technical training you need to prepare for customer scenarios and exam preparation.

Advanced Training provides computer training solutions and have some Dynamics CRM 4.0 courses coming up in Melbourne which are detailed below. Contact Advanced Training for training at other cities.

MELBOURNE

8911 - Installation and Deployment in Microsoft Dynamics CRM 4.0	25^th to the 26^th of September
8912 - Customization and Configuration in Microsoft Dynamics CRM 4.0	6^th to the 8^th of October
8913 - Applications in Microsoft Dynamics CRM 4.0	13^th to the 15^th of October

Visit Advanced Training's web site to see their Schedule

Cheers, Ross

New Microsoft Dynamics CRM Technical Discussion Videos

Tue, 19 Aug 2008 03:06:37 GMT

Access these videos on Microsoft Channel 9 to hear the ‘Dynamics Duo’, Microsoft Dynamics Evangelists Ben Riga and Girish Raja, discuss topics of interest to the Microsoft Dynamics CRM development community.

Topics in this series include the following:

These videos are aimed at developers and technical decision makers to demonstrate the power of the "xRM application platform" and how Microsoft technology can be integrated and leveraged to add great new functionality.

Cheers, Ross

Microsoft Dynamics CRM 4.0 "editable" Users Guide -- Now Available

Wed, 23 Jul 2008 10:14:33 GMT

The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help, including documentation on sales, marketing, and customer service features, as well as step-by-step instructions on working with Advanced Find and workflow in an easily printable format.

Partners, customers and experts have told Microsoft that you want to provide customised documents for your end users. To make it easy to customise the document, a version is available in Microsoft Office Word 2007 (.docx) format along with the entire document in PDF format.

Download them here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=0DB4D487-1BAA-4619-9BC5-074D73C3997D&displaylang=en

Cheers, Ross

Announcing: Microsoft Dynamics CRM 4.0 Developer Ramp Up Kit – Now Available

Tue, 08 Jul 2008 09:30:55 GMT

The Microsoft Dynamics CRM 4.0 Developer Ramp Up Kit is based on lessons learnt during eighteen months of instructor-led training by the Developer and Platform Evangelist Group at Microsoft as part of the CRM 4.0 early adopter initiatives.

This kit is for .NET based developers who want to ramp up and build on top of the Microsoft Dynamics CRM platform. Microsoft Dynamics CRM 4.0 uses familiar components such as Web Service endpoints, Windows Workflow Foundation, SQL Server Reporting Services, and more; making it a general purpose platform for any line-of-business applications.

The kit drills into development details and explains how .NET-based developers can interact with the Microsoft Dynamics CRM platform. It includes videos, presentations, hands-on labs, and a Virtual PC environment for practicing.

Familiarity with the .NET Framework, Microsoft Visual C#, Jscript, Microsoft SQL Server and general Web development is recommended.

See the table of content and the various videos and presentations online on MSDN:

http://msdn.microsoft.com/en-us/library/cc720132.aspx

Cheers, Ross

Microsoft Dynamics CRM 4.0 Virtual Machine Sample Data "Diff File" Now Available

Tue, 24 Jun 2008 07:43:40 GMT

The Microsoft Dynamics CRM sample data VPC differentiation disk adds demonstration data and other demo-related content to the Microsoft Dynamics CRM 4.0 RTM Virtual Machine. The Microsoft Dynamics CRM 4.0 Virtual Machine is required before applying the ‘Diff’ disk and is separately downloadable (see below for that link). Use this file in conjunction with the RTM VPC to give effective demos of Microsoft Dynamics CRM 4.0.

Microsoft Download Centre Diff File Link

http://www.microsoft.com/downloads/details.aspx?FamilyId=B780B7EA-D7D5-44C5-BB9D-B7B87B4A3A62&displaylang=en

Microsoft Dynamics CRM RTM VPC Link

This is the link to the Microsoft Dynamics CRM RTM VPC which was originally released in January 2008. The Diff File assumes that this is available.

http://www.microsoft.com/downloads/details.aspx?FamilyID=dd939ed9-87a5-4c13-b212-a922cc02b469&DisplayLang=en

Cheers, Ross

Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager (MOM)

Tue, 10 Jun 2008 07:14:39 GMT

Microsoft is happy to announce availability of the Microsoft Dynamics CRM 4.0 Management Pack for MOM 2005 which can help administrators centrally manage the CRM server application, its component services, and the servers on which they run. Administrators can tune the pack for their deployment needs to respond quickly to critical events and key performance indicators to proactively maintain and reduce resolution times for any issues that may affect overall availability and performance of the CRM system.

Feature Bullet Summary:

Monitors the availability and health of the following component services:
- Microsoft Dynamics CRM Asynchronous Processing service
- World Wide Web Publishing
- Microsoft Dynamics CRM Deletion service
- Microsoft Dynamics CRM databases
Monitors the availability and health of the following application components and functionality:
- Deletion of deleted records
- Operability of ISV plug-ins
- Web application requests processing, SOAP exceptions, and unexpected failures
Detects brute-force attacks and denial of service attacks.
Monitors the performance metrics of the following components:.
- Web application requests processing
- Database query processing
Monitors the system for configuration-related failures.

Download Link: http://www.microsoft.com/downloads/details.aspx?FamilyId=2E2B747D-1947-474C-91C6-246348871174&displaylang=en

System Center Operations Manager 2007 Note: It is possible to import a MOM 2005 management pack however an additional step is required in SCOM2007 for backward compatibility. Please see the following link for additional information:

OpsMgr 2007 MOM 2005 Backward Compatibility MP Update: http://www.microsoft.com/downloads/details.aspx?FamilyId=655CDD06-861E-4342-99B2-8A81E09F6546&displaylang=en

Cheers, Ross

Microsoft Dynamics CRM 4.0 Launch Customer Case Study Video

Mon, 02 Jun 2008 01:31:06 GMT

This video montage showcases Microsoft Dynamics CRM 4.0 launch customers telling their story of how CRM 4.0 is helping their business. Customers highlighted in this video are:

Renault Netherlands
Nortel Networks
Dallas Cowboys
Mitsubishi Caterpillar Forklift Europe

Video: Microsoft Dynamics CRM

Cheers, Ross

Dynamics CRM 4.0 Demo during keynote at Office Developer's Conference in February

Wed, 28 May 2008 13:29:47 GMT

Ben Riga demonstrates CRM Online (formerly CRM Live) during Kurt DelBene's keynote at Office Developers Conference (ODC) 2008. February 11, 2008.

The 8 minute video showscases the powerful application development platform capabilities of Dynamics CRM 4.0.

Video: CRM Demo during Kurt DelBene's keynote at Office Developer's Conference

Cheers, Ross

Implementing the Right CRM System

Mon, 26 May 2008 09:24:18 GMT

Here is a great article written by my boss, James Simpson. James is the director of the Dynamics business in Australia. IT News Australia has just published this article on key considerations when implementing a CRM system and the article discusses local customer examples, like mid-market manufacturer Imaxeon. They switched from Salesforce.com to Microsoft Dynamics CRM 3.0 a couple of years ago. They are about to upgrade to CRM 4.0 and have realised great business benefits from their Dynamics CRM implementation.

Read on at: http://www.itnews.com.au/Feature/4556,guest-column-implementing-the-right-crm-system.aspx

Well done James! Hopefully this guest column will see you as a sought after publisher!

Cheers, Ross

Windows Essential Business Server Beta now available

Wed, 21 May 2008 09:59:56 GMT

The public beta program for Microsoft Windows Essential Business Server 2008 is now open.

Click here to register & download the software: http://technet.microsoft.com/en-au/evalcenter/cc184869.aspx.

This is a key milestone in the launch timeline & we’re looking for as many Australian partners as possible to sign-up, trial the software & get started before launch. We're on track for local availability in Microsoft's Q1 of FY09 (read July-Sept) & so now's the time to start to get your head around what Essential Business Server 2008 could mean for both you & your mid-market customers.

For further information:

TechNet support content including license keys for up to an additional 50 trial users: http://technet.microsoft.com/en-us/evalcenter/cc409678.aspx
System requirements: http://www.microsoft.com/windowsserver/essential/ebs/prodinfo/systemreqs.mspx
EBS 2008 installation guide: http://www.microsoft.com/downloads/details.aspx?familyid=11C34B73-A9AA-4BEB-940D-2AB93B167FDC&displaylang=en
Local Australian SBS & EBS blog: http://blogs.technet.com/sbsaustralia

The Small Business Server 2008 beta will also be available in a couple of weeks. You can register your interest here to get notified of its release.

Cheers, Ross

Microsoft Dynamics CRM Content Links

Mon, 19 May 2008 08:27:11 GMT

A new version of the Microsoft Dynamics CRM Content Links document has now been posted. This document is an up to date document that is a collection of links to content in the following categories:

Marketing
Partner Specific
Support
Demand Generation and Readiness
Pricing and Licensing
Technical and Resource Center Articles

This content is posted across various Microsoft web properties such as PartnerSource, CustomerSource, Microsoft Partner Program Portal and Microsoft.com. The document is here:

http://cid-4d66c5ae1389f5d8.skydrive.live.com/self.aspx/Public/Dynamics%20CRM%204.0%20information/CRM%204.0%20Content%20Link%20List.docx

I have added a permanent link to the latest version of this document into the "Key CRM Links" section on the left hand navigation of this blog.

Cheers, Ross

Microsoft Dynamics CRM 4.0 Vertical Accelerator for Healthcare Now Available

Wed, 14 May 2008 08:37:45 GMT

Microsoft has released its Relationship Management Healthcare vertical accelerator. This accelerator, built on Microsoft Dynamics CRM 4.0, showcases how Microsoft Dynamics CRM 4.0 is relevant to customers in the healthcare industry and provides a baseline for partners/customers for further development. These enabling tools are released as a part of Microsoft's shared source initiative on Codeplex under the Microsoft Public License.

Click here for the Healthcare accelerator:
http://www.codeplex.com/crmverticaltemplates/Release/ProjectReleases.aspx?ReleaseId=13323

The following information can be found on Codeplex:

Relationship Management BDM/TDM Deck: This deck tells the story of how health care organizations benefit from using Microsoft Dynamics CRM in managing their patient relationships (includes slides for demos and screenshots).
Value Proposition Document: Identifies and outlines key industry drivers and defines a desired end state possible for two vertical segments of the healthcare industry: (1) healthcare; and (2) health and social services.
Demo DIFF File: Microsoft Virtual PC DIFF Disk for the Microsoft Dynamics CRM 4.0 RTM VPC to make healthcare specific demos.
Sample Demo Map: This document presents a suggested outline for a demonstration of Microsoft Dynamics CRM functionality that is tailored for the healthcare industry.
Sample Data Model: A draft data model for configuring Microsoft Dynamics CRM to healthcare.

General Microsoft Dynamics CRM and Microsoft.com healthcare information can be found here:
http://www.microsoft.com/dynamics/crm/product/healthcare.mspx

Cheers, Ross

Developing ISV Applications Using Microsoft Dynamics CRM White Paper

Fri, 09 May 2008 04:57:35 GMT

As you may know, Microsoft Dynamics CRM 4.0 is built on a sophisticated line-of-business application platform that provides the basic services required by ISVs and developers to build upon. While this ability is clearly applicable in CRM-type scenarios, Microsoft Dynamics CRM also supports a wide range of other business applications with the essentials required for building, delivering and maintaining them in a multi-tenant Software+Services environment. This white paper explores how, with Microsoft Dynamics CRM, an ISV can quickly build, deploy and manage line-of-business applications.

Click here to go to the download page on microsoft.com

Cheers, Ross

Revealing the Relationships in CRM

Fri, 02 May 2008 03:02:40 GMT

I recently came across a really interesting add-on product for Microsoft Dynamics CRM from a partner called SalesCentric (contact them here). SalesCentric have products that visually enhance Microsoft Dynamics CRM. You can see Account, Opportunity and Contact examples below, just click on the small picture to see a large version:

Account Chart	Opportunity Chart	Contact Chart

You can even view videos of these in action from the SalesCentric webs site at http://www.salescentric.com/videos.htm

According to SalesCentric, their Relationship Charts for Microsoft Dynamics CRM will forever increase the value customers achieve from CRM. When sales people have relationships with key decision makers, they sell more, and when you market to customers you know and understand, response rates improve. Relationship Charts helps you achieve both, to increase Net Profit.

An interesting tool that should be able to increase the overall value of the CRM investment some of your clients have made and are making. If you successfully deploy this, drop me a line and let me know about how it is making a difference.

Cheers, Ross

Integrating Microsoft Dynamics CRM and Microsoft Dynamics ERP products

Fri, 02 May 2008 01:38:45 GMT

I sometimes get asked by partners about connectors from Microsoft between CRM and our own ERP products. Today's note is to give you an update on this front.

Customers who want to integrate Microsoft Dynamics CRM and Microsoft Dynamics ERP products can choose from integration solutions offered by several Dynamics partners, including Scribe, Celenia and VisionPeople. Recently at Convergence 2008, several new integration solutions were made available from Hitachi, Tectura and several other partners. We continue to evaluate market and customer needs for connectors for Dynamics CRM and Dynamics ERP products from Microsoft.

As may be noted, previously Microsoft had discussed plans to deliver connectors that integrate Microsoft Dynamics CRM and Microsoft Dynamics ERP products. Some customers and partners may be wondering what the current positioning of “we continue to evaluate market and customer needs” means. Or more simply, if a customer wants to implement an end-to-end Dynamics CRM and ERP solution why can’t they rely on Microsoft’s technical expertise to build the connectors between Dynamics products?

Microsoft has previously delivered a connector for Microsoft Dynamics CRM 3.0 to Microsoft Dynamics GP 9.0. The feedback from customers is that they would like to see more flexibility and simpler administration built into the connector. Therefore, to ensure we’re meeting market demands, we will conduct further analysis of customer needs before delivering a connector between Microsoft Dynamics CRM to all 4 Microsoft Dynamics ERP products. We will update you when we have more information to share.

Cheers, Ross

Microsoft Announces General Availability of Microsoft Dynamics CRM Online in North America

Thu, 24 Apr 2008 04:27:28 GMT

Hi everyone,

This week Microsoft announced the "general availability" of Microsoft Dynamics CRM Online for customers in North America. This is the new Microsoft hosted offering formerly known as Microsoft Dynamics CRM Live and built on the Microsoft Dynamics CRM 4.0 code base.

Microsoft Dynamics CRM Online is available in English in the United States and Canada only. International rollout beyond the United States and Canada has not been announced, but Microsoft partners today offer hosted versions of Microsoft Dynamics CRM in many countries around the world. A list of service providers offering Microsoft Dynamics CRM around the world (including a section for Australia and New Zealand) as a partner hosted service is available here: http://www.microsoft.com/serviceproviders/solutions/hostedcrmpartners.mspx

To learn about Microsoft Dynamics CRM Online you can visit http://crm.dynamics.com

Businesses can learn more about Microsoft’s strategy for delivering next-generation CRM solutions from a new Webcast being launched today at http://crmchoice.com, featuring Microsoft CEO Steve Ballmer and Martha Rogers from the Peppers and Rogers Group.

Cheers, Ross

Getting Support for Microsoft Dynamics CRM in Australia

Tue, 15 Apr 2008 05:13:12 GMT

Hi there,

From time to time partners ask me how, exactly, do they open a support incident for CRM with Microsoft's Professional Support Services (PSS) team. We have support for both CRM 3.0 and CRM 4.0 available via multiple channels from PSS for both customers and partners. Many customers have, through their Software Assurance, access to a number of support incidents (amounts vary by Volume Licensing program) that they may not be aware of.

In summary, the options are:

E-mail Support	Submit online	Submit request by phone call to 13 16 30
*Response Time: 1 business day*	*Don’t wait on the phone!* Submit a support request online.	Submit a support request by phone. *Phone wait times will vary.*

You may use these option if you have one of the following:

Software Assurance Agreement
Professional Contract
TechNet Subscription
MSDN Subscription
Microsoft Partner Program (MSPP)

To understand the full range of support channels and how to initiate a support incident, please look at these pages:

For Microsoft Dynamics CRM 3.0: http://support.microsoft.com/oas/default.aspx?Gprid=9776
For Microsoft Dynamics CRM 4.0: http://support.microsoft.com/oas/default.aspx?Gprid=12976

Cheers, Ross

Announcing Microsoft Dynamics CRM Online...

Mon, 31 Mar 2008 08:28:25 GMT

What's in a name? Well you should know that the new Microsoft-hosted 'software + services' offering built on Microsoft Dynamics CRM 4.0, has just been renamed from Microsoft Dynamics CRM Live to Microsoft Dynamics CRM Online.

About 18 months ago, we announced plans to release an on-demand offering for Microsoft Dynamics CRM that is managed within Microsoft datacenters. This product is now in production with more than 500 early access customers and is moving into broad “open access” in the US and Canada in Q2 2008.

During this incubation phase the working name for our new on-demand product has been Microsoft Dynamic CRM Live. In recent months, Microsoft has launched the new Online brand, with tremendous investment in and focus around on-demand technology for business users. Whereas the Live brand is focused on consumers and small businesses, the Online brand is fully aligned with our existing Microsoft Dynamics CRM strategy of delivering outstanding solutions for small businesses, mid-market companies, and large enterprises. As a result, we will be launching our new on-demand service as Microsoft Dynamics CRM Online.

I should emphasise that this is a simply a name change; there is no change to our release dates, our target markets, our pricing and packaging, or any other aspect of our new service. It is still about to move into broad "open access" in the US and Canada only.

Links to recent coverage of this name change:

PC World: Microsoft Renames CRM Service
ZD Net Blogs: Microsoft to rebrand "CRM Live" as "CRM Online"
InfoWorld: Microsoft renames CRM Live to 'CRM Online'

Cheers, Ross

Microsoft Office SharePoint Server 2007 - "Business Application" Training Offer

Thu, 20 Mar 2008 05:30:43 GMT

We're seeing a growing trend of interest to combine collaboration technology like Microsoft Office SharePoint Server 2007 (MOSS) with Microsoft Dynamics CRM & Microsoft Dynamics ERP deployments. Last week at Convergence (major Dynamics conference in the USA) the Dynamics CRM breakout session with the highest attendance was the one called "Microsoft Dynamics CRM and SharePoint: Better Together".

With this in mind, Microsoft Australia is pleased to let you know about a new training course designed to introduce Dynamics partners to SharePoint.

This is an instructor led “chalk & talk” training designed for Pre-sales Technical Consultants, Technical Consultants, Technical Project Managers, Architects and Business Analysts.

Topics covered in this 1 day course include:

MOSS Capability Overview - a brief discussion of the six major functional areas in SharePoint 2007.
Understanding the "MOSS Building Blocks" - a description of both the physical and logical components that make up a SharePoint solution. We discuss how they fit together and how you can combine these to ensure your solutions can scale to meet demand
A tour of the Central Administration site - gain an insight into how a SharePoint Farm is administered.
Applications, Site Collections and Subsites - explore the main components used to build any SharePoint site. Learn what capabilities are managed at each level.
Inside a sub-site - now that we understand the high level components we can get into the details of what makes up a subsite.
Search - we look into the rich functionality in MOSS to allow users to quickly locate content that exists inside and outside of SharePoint. We look at how the search capabilities are administered and what options are available to fine-tune the search engine to match your client's needs.
Web Content Management - we look at how SharePoint incorporates Web Content Management functionality.
Business Data Catalog - the BDC provides a framework to gain access to information stored in third-party products. Learn how SharePoint can make use of this content directly within its own environment.

Check out our event registration site for costs, dates and cities this training is coming to between April 4 - 11.

https://www.local.microsoft.com.au/australia/events/register/home.aspx?levent=578966&linvitation

Cheers, Ross

Custom List: Key CRM Links

Tue, 08 Jul 2008 07:05:28 GMT

Key CRM Links

Microsoft Australia's CRM Home
Microsoft's Global CRM Home
Official CRM Dev Team Blog
Philip Richardson's Blog (Aussie on CRM Dev Team)
Dynamics CRM Live
Top 10 Microsoft CRM Downloads
Microsoft CRM for Small Businesses
Australian CRM Community Site
Microsoft Dynamics CRM on MSDN Code Gallery
CRM Mobile Express for Microsoft CRM 3.0
Microsoft CRM Case Studies - Worldwide
BizTalk Server 2006 Adapter for Microsoft Dynamics CRM
The BizTalk Server 2006 Adapter for Microsoft Dynamics CRM 3.0 or CRM 4.0 enables integration between Dynamics CRM and non-Microsoft business applications.
Microsoft CRM 3rd Party Software Listing
CRM Connector Dynamics NAV
Microsoft Dynamics CRM system requirements
On Demand Hosted Dynamics CRM Demo/Trial
CRM 4.0 Content Links Document
Up to date collection of links to content in these categories: Marketing, Partner Specific, Support, Demand Generation and Readiness, Pricing and Licensing, Technical and Resource Center Articles.

Custom List: Key Aussie Links

Thu, 26 Jun 2008 03:52:07 GMT

Key Aussie Links

Dynamics CRM 4.0 Business Ready Licensing White Paper
CRM Classroom Training from Dimension Data Learning Solutions
Microsoft Dynamics CRM on TV's "Your Business Success"
This in depth case study featured on the Nine Network's Your Business Success program, demonstrates how Microsoft Dynamics CRM helped transform the customer relationship management processes for two midsized organisations.
Microsoft CRM Case Studies - Australia
Australian CRM 4.0 Pricing and Licensing PowerPoint
Directory (by State) of Certified Australian Dynamics CRM Partners
Dynamics CRM 4.0 Product Info (Brochures, White Papers, Presentations)
A Windows Live SkyDrive folder with various documents about Microsoft Dynamics CRM 4.0.
Microsoft Dynamics CRM 4.0 90-Day Trials
Trial versions can be converted to full use by applying a commercial license key. Reinstallation is not required. Can't be upgraded/converted to MSDN or BRL licensing.

Blog list: CRM Blogs

Wed, 31 Oct 2007 06:29:22 GMT

CRM Blogs

Custom List: Welcome to Blog

Tue, 05 Sep 2006 09:32:29 GMT

Welcome to Blog

_
This is for the Australian community interested in Microsoft Dynamics CRM. My name is Ross Dembecki, and I am the Lead Product Manager for Microsoft CRM in the Australian marketplace.

Book List: CRM Book List

Mon, 28 Aug 2006 08:10:34 GMT

CRM Book List

by Joel Scott, David Lee: Microsoft CRM 3 For Dummies
by Mike Snyder, Jim Steger: Working with Microsoft Dynamics CRM 3.0
Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs.

Microsoft Dynamics CRM in Australia

CRM @ Tech.Ed Australia 2008

Upcoming CRM 4.0 Training Courses in Melbourne

New Microsoft Dynamics CRM Technical Discussion Videos

Microsoft Dynamics CRM 4.0 "editable" Users Guide -- Now Available

Announcing: Microsoft Dynamics CRM 4.0 Developer Ramp Up Kit – Now Available

Microsoft Dynamics CRM 4.0 Virtual Machine Sample Data "Diff File" Now Available

Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager (MOM)

Microsoft Dynamics CRM 4.0 Launch Customer Case Study Video

Dynamics CRM 4.0 Demo during keynote at Office Developer's Conference in February

Implementing the Right CRM System

Windows Essential Business Server Beta now available

Microsoft Dynamics CRM Content Links

Microsoft Dynamics CRM 4.0 Vertical Accelerator for Healthcare Now Available

Developing ISV Applications Using Microsoft Dynamics CRM White Paper

Revealing the Relationships in CRM

Account Chart

Opportunity Chart

Contact Chart

Integrating Microsoft Dynamics CRM and Microsoft Dynamics ERP products

Microsoft Announces General Availability of Microsoft Dynamics CRM Online in North America

Getting Support for Microsoft Dynamics CRM in Australia

Announcing Microsoft Dynamics CRM Online...

Microsoft Office SharePoint Server 2007 - "Business Application" Training Offer

Custom List: Key CRM Links

Custom List: Key Aussie Links

Blog list: CRM Blogs

Custom List: Welcome to Blog

Book List: CRM Book List